FAQ

Hounds on Heels Doggy Day Care is located on over 6000 sq m farm property at 235  Powderworks Road Ingleside. We service Sydney’s Upper North Shore and the Northern Beaches with Pick Up and Drop Off in our customised Doggy Vans.

Areas covered include St Ives, St Ives Chase, Killara, East Killara, Lindfield, East Lindfield, Roseville, Gordon, Pymble, East Pymble, West Pymble, Turramurra, North Turramurra, South Turramurra, Wahroonga, Ingleside, Terrey Hills, Narrabeen, Mona Vale, Cromer, Duffy’s Forest, Elanora Heights, Belrose, Collaroy, Frenches Forest, Bayview, Newport, Warriewood

Hounds on Heels also offers Dog Walking and ancillary pet services for the Upper North Shore including: St Ives, St Ives Chase, Killara, East Killara, Lindfield, East Lindfield, Roseville, Gordon, Pymble, East Pymble, West Pymble, Turramurra, North Turramurra, South Turramurra, Wahroonga

Doggy Day Care is open Monday to Friday.

Dog Walking is available Monday to Friday, and special services can be provided on weekends.

1. Ensure you Doggy Care service has been approved by Council. Many services in Northern Beaches and North Shore do not have approval to operate. Hounds On Heels is fully certified and DA approved by Northern Beaches  Council.
2. Fully insured including cover on Van transport. Hounds on Heels is fully compliant.
3. Experienced Staff. Hounds on Heels Staff have over 30, 000 hours of experience with Dog care and have been trained by a registered Vet in Dog First Aid and Dog Safety.
4. Safe and Clean Vans – Hounds on Heels use modified vans , LDV9, VW Caddy and iLoad.
5.  Make sure dogs are screened. Hounds on Heels screens all dogs and have pre-attendance interviews. No dangerous or aggressive dogs are accepted.
6. Space and Activities – many services are small back yard operations – Hounds on Heels has over 6000 sq m of fun packed play area
7. Wet weather – Hounds on Heels has a 3 door large garage barn and other fixed shelters to ensure dogs can be safe during inclement weather.

Exercise, socialisation and affection are the keys to a happy and healthy dog. The benefits of walking for exercise are well appreciated, but when your dog is regularly walked by Hounds on Heels, they will also receive socialisation with other dogs, human attention and affection.

Hounds on Heels has built its reputation over eight years by only using experienced, responsible, caring and trustworthy walkers.

We estimate our team has over 30,000 dog care hours experience.

Doggy Day Care – All Dogs are screened and interviewed by Jodi before being accepted into dog day care. No aggressive dogs or risky dogs are accepted.

Dog Walking –  all dogs are matched with other dogs of similar temperament and formed into groups of 2, 3 or 4 for their group walks. Dogs displaying aggressive behaviour cannot be accepted in group walks in order to ensure the safety of the other dogs.

We work within Council guidelines of 1 Walker to 4 dogs maximum, but often less. By keeping groups small and well curated, we minimise the risk of conflict. The safety of your pet is our highest priority.

Dog Day Care – our farm property is fully fenced with either 2m high wire or wooden fences. We also have double gates on access points and on the Van drop off and Pick Up zone. We also lock the front gate during operating times providing a secondary barrier.  Dogs stay on lead until they are secured in vans during transport.

Dog Walking – All training and game activities are conducted at parks with designated off-leash areas, which are surrounded by secure fences.